We are a small boutique spa and during busy times, our space becomes limited. In order to provide clients with excellent customer service and access to appointments, we have a firm 24-hour cancellation policy. Kindly review our booking and cancellation information below. Please note by booking an appointment you are accepting the conditions of our cancellation policy.
We appreciate your business and hope you have a positive experience at our spa. If you have any questions or concerns, please call us at (905) 607-1883.
Please arrive 15 minutes early for your facial, body, and massage treatments. This will give you plenty of time to check in, use the restroom, fill out necessary forms and enjoy our delicious selection of teas and coffee. Arriving late will rob you of precious treatment minutes, as each session will finish exactly on time as courtesy to our next clients. If you are scheduled for an early morning appointment, arriving early is not necessary. We fully understand sometimes being late is outside of your control.
We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform the scheduled service will result in full charges and deductions from gift certificates, without the opportunity to reschedule. For this reason we recommend that you plan ahead for your relaxing visit to our spa. We are more then happy to provide information concerning our location, parking, dining etc… upon your request.
If you need to cancel, please call us at (905) 607-1883 at least 48 hours in advance. Since we turn away other clients to hold your appointment, any cancellations with less than 24 hours notice or no-shows, will result in full charges on your credit card or the equivalent deductions from gift certificates. Groups of 3 or more require 48 hours cancellation notice. We regret that we cannot make exceptions to our 24 hour cancellation policy because we are a small, appointment-based business and we often schedule therapists especially for you.